In these Terms and Conditions "we" and "us" mean mensfragrances.com.au and "you" means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.
Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au. If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:
If you think that a Product is defective you should contact our Customer Service Help Centre and a mensfragrances.com.au Customer Service Representative will assist you. A photo may be requested to assist with the assessment of your claim. Where a Product is defective and needs to be replaced or repaired return shipping will be arranged at the expense of mensfragrances.com.au. If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.
mensfragrances.com.au also offers a standard 1 year warranty against defects on all new Electrical, Petrol operated or Motorised Product. This is our additional warranty. You also have consumer guarantees under the Australian Consumer Law (see above). If you believe that a new mensfragrances.com.au Electrical, Petrol operated or Motorised Product has a defect, you should contact us by phone 1300 90 11 30. We encourage the notification of claims under this warranty within 90 days by paying for the return of a Product where a claim is notified within that time and we determine that the Product is defective. Where claims are made more than 90 days after delivery, we will require details of the concern along with full details about the way the product has been used before authorising return of the product. Where a product is authorised for return mensfragrances.com.au will pay the cost of returning the product. If you are asked to return a product, follow the instructions given in Returning a Product below.
Where a refund is given for a product and the claim is not covered by a consumer guarantee, it may be given as a Refund Credit to Your Account. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Replacement Products are covered by the same mensfragrances.com.au warranty as that applicable to the original product. They are also covered by consumer guarantees (see Consumer Guarantees above).
If you change your mind about a purchase or make an incorrect choice, we will provide you with a store credit within 14 days of delivery for unopened products. This mensfragrances.com.au policy does not apply to underwear, earrings, personalised products, CDs, DVDs, computer games and console games) This credit does not include delivery costs. Consumer guarantees (see above) apply to all products, including underwear, earrings, personalised products, CDs, DVDs, computer games and console games.
A Return Authorisation (RA) number is required for replacement Products and refunds. Where Customer Service has provisionally determined that a Product is defective , Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to mensfragrances.com.au within 30 calendar days of the issuance of the RA. Where possible, all Products should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the accessories are not included, only a partial refund will be applied.
Products must be returned whenever we agree to provide you with a refund or replace the Product. Where you received a defective Product by Australia Post eParcel, Customer Service will email you a PDF voucher containing an RA which you must affix to the product. mensfragrances.com.au will pay for returned items automatically if you notify us of your claim within 30 days of delivery. You must then take the Product to any Australia Post Office for return. Where you have received a defective Product by our courier service, we will make arrangements with our courier service for collection of the Product, and will notify you when they will collect the Product from you. Pickup times are between 9am and 5pm, Monday to Friday. Customer Service will email you a PDF voucher containing an RA which you must affix to the product.
A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned Product.
The delivery time for the replacement Product will be the same as stated for the original Product.
Some Products sold through mensfragrances.com.au are serviced and supported by the manufacturer or supplier. mensfragrances.com.au recognises that customers purchasing some products, such as electronics and computers, require a high level of support therefore we would ask you to contact the manufacturer or supplier for trouble-shooting assistance. If the manufacturer or supplier is unable to assist, and the product is covered by a consumer guarantee, mensfragrances.com.au will provide a suitable remedy.
The repair process of your goods may result in the loss of some or all user-generated data. Please ensure that you have made a copy of any data saved on your goods prior to submitting it for repair. Goods returned for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.